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Energy Billing. The town of Galveston is rolling out a reasonable and plan that is equitable deal with energy payment for clients that sustained pipeline harm causing water leaks through the freeze.

By on August 4, 2021

Energy Billing. The town of Galveston is rolling out a reasonable and plan that is equitable deal with energy payment for clients that sustained pipeline harm causing water leaks through the freeze.

This policy adjusts customers’ bills to prevent expenses from usage excesses considering water line leakages.

Numerous town water clients experienced water line breaks because of freezing conditions a week ago. The town performed meter reads since it does each month on the week-end of February 20-21, additionally the outcomes reveal the results of this freezing temperatures on water use. The town received a lot more than 2,000 needs from water clients to do meter cutoffs and about 16,000 records had a consumption that surpassed January’s amount.

To handle the large number of records with extra use, the city will bill customers the lower quantity of their February and January bills. Clients whose February consumption ended up being add up to or not as much as January will get a bill on the basis of the real February consumption. Then the January amount will be billed if February usage exceeds January. For instance, if a client’s bill totaled $105, but the February consumption totaled $190, the customer would be billed $105 january. This can take into account exorbitant usage brought on by water leakages.

“Our IT, Utility Billing and Finance divisions have actually analyzed energy payment accounts and founded a policy that is fair make sure residents try not to get astronomical bills as a result of water line leakages,” City Manager Brian Maxwell stated.


If an individual, upon getting their March and April bills, determines that an additional modification may be warranted centered on their documents for the drip that happened after February’s read, the consumer should contact energy Billing at

At the time of 1st, 2016, utility payments online using a credit or debit card are FREE february! The town has partnered by having a brand new company and it is passing in those savings for you, our consumer.

In addition, the town also provides a car re payment system where in fact the quantity due is drafted immediately every month.

*Please note a $0.75 solution fee should be added and gathered by a alternative party processor for eCheck re payments.

City Providing Payment Plans for Past Due Accounts

Starting May 7 th , the town will likely be disconnecting water solution for clients that have a past due balance.

Galveston’s Utility Billing division is wanting to work well with residents who possess dropped behind on the bills by providing re payment plans before disconnecting solution. The holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall with Hurricane Harvey. They shall resume disconnections for non-payment beginning on might 7, 2018.

Clients trying to avoid expensive charges and interruption of solutions ought to take part in the re re re payment plan system open to them. Searching for this program that is penalty-free simple. Those who work in need of assistance associated with the relief can below follow the steps:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Create a re re payment to begin your enrollment into the system.

3. Set up a repayment arrangement for the staying balance.

This system will be accessible through might 4, 2018. Customers whom enroll is supposed to be necessary to make each payments that are scheduled on-time, without any extensions provided. a payment that is missed in the re re payment arrangement will reinstate charges and void your enrollment.

To join up today because of this gracious offer by the City’s utility billing division, please phone 409-797-3550. For more information,

New energy payment web-portal launching in August

City of Galveston energy clients in August might find a brand new utility payment web-portal whenever accessing their bills online.

The website that is new roll away on Monday, August 5, and provide extra and upgraded features for clients. These modifications consist of easy-to-view payment dates and re payments due, and in-depth payment histories.

Clients with numerous records will more effortlessly have the ability to toggle between various properties and records. The upgrade that is new provides town the capacity to deliver communications to customers through their online account. There will also be security that is additional into the brand brand new design to safeguard clients.

Clients enthusiastic about seeing the brand new web-portal may drop by the Utility Billing Department in the very first flooring of City Hall at 823 25th Street.

Customers will perhaps not need certainly to alter their current logins for the web-portal that is new. If customers haven’t yet finalized in, they might develop a login by going to the “Pay our Water Bill” tab in the website of

If clients have actually any concerns concerning the utility that is new internet site, they truly are welcome to phone Utility Billing at 409-797-3550.

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